Privacy Policy for Gourmet Garden

Welcome to Gourmet Garden! We are committed to protecting your privacy. This Privacy Policy explains how Gourmet Garden collects, uses, discloses, and safeguards your information when you visit our website, use our online ordering system, or engage with our services, including Neapolitan-style pizza, artisanal pasta, gourmet salads, handcrafted desserts, wine pairings, catering services, and private dining experiences.

By accessing or using our online platform, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect various types of information from and about you depending on how you interact with our services.

1.1 Personal Information You Provide to Us

This includes information that can be used to identify you personally, such as:

• Contact Information: Your name, email address, phone number, and physical address when you place an order, make a reservation, sign up for our newsletter, or contact us.
• Order Information: Details related to your purchases, including items ordered, special requests, delivery or pickup instructions, and payment method details (though we do not store full payment card numbers).
• Account Information: If you create an account on our online platform, we collect your username and password.
• Dietary Preferences/Allergies: Information you voluntarily provide regarding dietary preferences or allergies to ensure a safe and enjoyable dining experience.
• Communications: Content of your communications with us, including customer service inquiries, feedback, and responses to surveys.

1.2 Information Collected Automatically

When you visit our site, we may automatically collect certain information about your device and browsing actions:

• Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience, personalize content, and analyze site usage. This may include your preferences, items in your online cart, and browsing patterns.
• Device Information: Information about the device you use to access our online platform, such as device model, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services: Fulfilling online orders, processing payments, managing reservations, providing catering services, and facilitating private dining experiences.
• To Communicate With You: Sending order confirmations, updates, customer service responses, and transactional emails.
• To Personalize Your Experience: Tailoring content, menu recommendations, and promotions based on your past orders and browsing habits.
• For Marketing and Promotions: With your consent, sending you newsletters, special offers, event invitations, and information about new menu items and wine pairings.
• To Improve Our Services: Analyzing usage patterns and feedback to enhance our online platform, menu offerings, and overall customer experience.
• For Security and Fraud Prevention: Protecting our online platform, customers, and business from fraudulent or unauthorized activities.
• To Comply with Legal Obligations: Fulfilling any applicable laws, regulations, legal processes, or governmental requests.

3. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We work with third-party service providers who assist us in operating our online platform, processing payments, delivering orders, hosting our website, and conducting analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.

6. Your Data Protection Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

7. Third-Party Links

Our online platform may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise any of your data protection rights, please contact us: